Contact

Email us

The fastest way to reach us is by email. We read every message and reply within one business day.

hello@boxplanet.store

What we can help with

  • Order questions, tracking, and changes
  • Returns, replacements, and warranty claims
  • Product details and recommendations
  • Wholesale and bulk order inquiries
  • Press, partnerships, and collaborations

Order help

Have your order number handy when you email - it's in your order confirmation email and starts with "#". This helps us help you faster.

Hours

We're a small team. Email is monitored Monday-Friday, 9am-6pm Pacific Time. Messages received outside these hours are answered the next business day.

Mailing

For physical correspondence, please email first - we'll provide the appropriate mailing address based on your inquiry.

Contact form