Privacy Policy

Last updated: April 27, 2026

Who we are

BoxPlanet ("we", "us", "our") is an e-commerce store at boxplanet.store selling lunchboxes and food storage containers to customers in the United States and Canada. This Privacy Policy explains what data we collect, why, and how it's protected.

What we collect

When you visit, browse, place an order, or contact us, we may collect:

  • Identity & contact: name, email, shipping address, billing address, phone (if provided).
  • Payment information: processed by Shopify Payments / Stripe / PayPal. We do not see or store your full card number.
  • Order & transaction: products purchased, order totals, shipping selections.
  • Device & usage: IP address, browser type, pages visited, referring URL, cart contents — collected automatically via cookies.
  • Communications: emails or messages you send us.

Why we collect it

  • Process and fulfill your orders.
  • Communicate about your order, shipping, and customer support.
  • Send marketing emails (only if you opt in).
  • Detect and prevent fraud or abuse.
  • Comply with US, Canadian, and applicable international laws.
  • Improve the website experience.

Cookies & tracking

We use cookies and similar technologies. Categories:

  • Essential: required for cart, checkout, and login. Cannot be disabled.
  • Analytics: Google Analytics or Shopify Analytics — measure traffic and pages visited.
  • Marketing: Meta Pixel, TikTok Pixel, or Google Ads — measure ad performance and show relevant ads. Only with consent where required.

You can manage cookie preferences via your browser settings or our Privacy Choices page.

Who we share data with

We share only what's necessary, with vetted service providers:

  • Shopify Inc. — e-commerce platform, payment processing.
  • Stripe / PayPal — payment processing.
  • Shipping & fulfillment partners — to deliver your order.
  • Email providers (Klaviyo / Shopify Email) — for transactional and marketing emails.
  • Analytics (Google, Meta) — aggregated data only.

We do not sell your personal information.

Your rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you.
  • Request correction or deletion.
  • Opt out of marketing emails (one-click unsubscribe in every email).
  • Opt out of "sale" or "sharing" of personal information (California: Privacy Choices).
  • Withdraw consent.

To exercise any right, email hello@boxplanet.store. We respond within 30 days.

Data security

We use industry-standard practices: encrypted connections (HTTPS), secured payment processors (PCI-DSS compliant), and limited internal access. No system is 100% secure. If a breach affects you, we'll notify you per applicable law.

International transfers

Your data may be processed and stored in countries outside your home country, including the United States, where data protection laws may differ. By using our services, you consent to this transfer.

Children

Our products are designed for kids and adults, but our website is intended for adult buyers (18+). We do not knowingly collect data from children under 13. If you believe a child has provided us data, contact us and we'll delete it.

Changes to this policy

We may update this Privacy Policy. The "Last updated" date will reflect changes. Continued use of the site after changes means you accept the updated policy.

Contact

Questions or concerns? Email hello@boxplanet.store.